Refund Policy

1. Digital Product Nature

All Education Success products are digital goods (Notion templates, guides, and toolkits) delivered electronically. Due to the nature of digital products, which cannot be physically returned, our refund policy is designed to be fair to both you and our business.

2. Eligibility for Refunds

Refunds are considered under the following circumstances:

We will issue a refund if:

• The product file is corrupted, broken, or fails to import into Notion after following our setup instructions
• The product does not include the features or modules listed on the product description page
• You purchased the wrong product by mistake and contact us within 48 hours (we'll help you switch to the correct product or issue a refund)
• A duplicate charge occurred due to a technical error on our payment system

We generally do not issue refunds if:

• You simply changed your mind after downloading and using the product
• You don't have a Notion account (this requirement is stated on every product page)
• You expected the template to include features not listed in the product description
• You found a free alternative after purchasing
• The request is made more than 30 days after purchase

3. How to Request a Refund

1. Email [email protected] within 30 days of your purchase
2. Include your order number, the product name, and the email address used for purchase
3. Describe the issue you're experiencing in detail
4. Allow us up to 2 business days to investigate and respond

We may ask clarifying questions or offer troubleshooting steps. Our goal is to resolve your issue before processing a refund, but if we cannot, we'll initiate the refund promptly.

4. Refund Processing

• Approved refunds are processed within 3–5 business days
• Refunds are issued to the original payment method (credit card, PayPal, etc.)
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account
• You will receive a confirmation email once the refund has been initiated

5. Bundle Purchases

For bundle purchases (multiple products sold together at a discount), refunds are handled as follows:

• If one product in a bundle is defective, we will replace or fix that specific product
• Bundle refunds are evaluated as a whole — partial refunds for individual items within a bundle are generally not available due to the bundled discount structure
• If the entire bundle is defective, a full refund will be issued

6. Etsy and ScalePlus Purchases

If you purchased through a third-party platform (Etsy, ScalePlus, etc.), the platform's own refund policy may also apply. However, we encourage you to contact us directly at [email protected] for the fastest resolution, regardless of where you purchased.

7. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly through direct communication. Chargebacks filed without first contacting us may result in the suspension of your ability to purchase from Education Success in the future.

8. Contact

For refund requests or questions about this policy:

Email: [email protected]
Phone: 800-414-1059
Website: educationsuccess.cs-e-shop.com

We value every customer and every purchase. If something isn't right, please reach out. We'll do everything we can to make your experience with Education Success a positive one.